Terms of Service (ToS) – Wolfx Solutions

Last updated: February 09, 2021

Please read these Terms carefully before using or accessing our Services.

1. INTRODUCTION

These Terms of Service (“Terms of Service,” “Terms,” or “ToS”) govern the relationship between you and Wolfx Solutions, Inc. (together with its parents, subsidiaries, representatives, affiliates, officers, and directors, “Wolfx Solutions” or “we” or “us”) regarding your access to and use of Wolfx Solutions’ games, mobile apps, websites, content, products, and any related services (collectively the “Services” as further defined in Section 3).

When you use or access our Services in any capacity, you represent that you are at least 13 years old (or at least 16, if you reside in the E.U.) and that you understand and agree to these Terms. If you are under the age of 18, you agree that you have gotten permission from a parent or guardian to use our Services. If you access our Services through a third-party platform or site, you may be required to comply with their policies in addition to these Terms.

Our collection and use of personal information connected with the Services is described in our Privacy Policy, which is incorporated by reference into these Terms.

We may amend these Terms by posting the revised versions on our website or in the supplemental terms of the applicable Service(s). By continuing to access or use our Services after we post amended versions, you confirm your agreement to the Terms, as amended. If you do not agree with any changes, you must immediately stop accessing our Services and your license to use our Services will immediately terminate.

This is a legally binding agreement, and you should read it carefully. By installing, using, or otherwise accessing our Services, you confirm your agreement to be bound by these Terms. If you do not agree with any of these terms, you may not install, use, or otherwise access our Services. Use of the Services is void where prohibited.

_{IMPORTANT NOTICE: For Canadian and U.S. players, disputes with Wolfx Solutions must generally be resolved on an individual basis through final and binding arbitration.}

2. LIMITED LICENSE

Limited License

Subject to your agreement and your continued compliance with these Terms and all relevant Wolfx Solutions policies, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license (subject to the limitations below) to access and use our Services for your own personal (i.e. non-commercial) entertainment purposes. You agree not to use our Services for any other purpose. You also agree to comply with all applicable laws when accessing or using the Services. Any rights not expressly granted herein are reserved by Wolfx Solutions and its licensors.

Any use of the Services in violation of the license restrictions contained in this Section 2 is strictly prohibited. We reserve the right to determine whether one’s conduct violates these Terms and to take any action we deem appropriate following these Terms, including but not limited to removing objectionable content and/or suspending or terminating access to the Services or any portion thereof.

Restrictions

You expressly agree to the following license restrictions in connection with the Services:

If you are under the age of 18 or under the age of legal majority in your jurisdiction, you may not access or use our Services without permission from a parent or legal guardian. You may not use our Services in any capacity if you are under 13 years old (or under 16 years old if you reside in the E.U.).

If you were banned from accessing our Services, you are prohibited from re-accessing the Services.

i) You are prohibited from using our Services for commercial purposes.

ii) You are prohibited from using our Services to advertise, solicit, or transmit any commercial advertisements, which include but are not limited to chain letters, junk, spam, or repetitive messaging (both targeted and un-targeted).

iii) You are prohibited from creating an Account on someone else’s behalf.

iv) You are prohibited from creating an Account using inaccurate or false information.

v) You are prohibited from renting, selling, gifting, or giving away your Account or Account-related information.

vi) You are prohibited from selling or transferring prizes or rewards obtained in connection with the Services to any other person or entity.

You further agree that under no circumstance will you:

Engage in acts that are inappropriate and/or in conflict with the spirit or intent of the Services or these Terms.
Attempt to gain unauthorized access to, circumvent, modify, disrupt, overburden, or otherwise impair any aspect of our Services (including Accounts of others) or related technology, devices, systems or networks.
Engage in unlawful, abusive, threatening, obscene, defamatory, libellous, harassing, hateful, violent, racist, or otherwise objectionable or offensive acts, whether by posting and/or transmitting such information through our Services or by any other means (e.g., by posting links to such content).
Engage in acts or attempts to abuse, threaten, harm, harass, or advocate or incite harassment and/or violence towards another person, group, our employee(s) or our Services, or engage in any acts in violation of other publicly posted Wolfx Solutions policies (e.g. forum rules).
Use our Services to post, supply or make available any material or information that infringes on any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or any other right of a person or entity.
Use our Services to post, display, or transmit any other person or entity’s private information, including personally identifiable and/or financial information.
Copy or reproduce (except as expressly permitted), translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on or related to the Services.
Scrape, harvest, or extract data from the Services.
Seek to obtain advantage or information from our Services using methods not expressly permitted by Wolfx Solutions.
Engage in the solicitation or attempted solicitation of personal information from other users of our Services.
Institute, engage in, assist with, or become involved in any form of attacks upon our Services, including but not limited to denial of service attacks, creation or distribution of viruses or malware, or attempts to disrupt our Services or others’ enjoyment of our Services.
Create, use, offer, promote, advertise, make available, and/or distribute exploits, cheats, bots, software, hacks, mods or any unauthorized third party code or software that can be used to interfere with, alter or modify our Services, or that can be used in conjunction with our Services.
Impersonate another person, including without limitation any other user or any Wolfx Solutions employee.
Use our Services to violate any applicable law or regulation.
Use our Services for any activities other than what is reasonably considered the common and usual activities associated with the Services for general entertainment.

Access or Use of the Services Associated With Your Account

When you access or use the Services, you create an account with us (“Account”). You may be asked to create a username and password (collectively known as “Login Information”). You are responsible for all use of the Services and activity related to your Account, including all transactions and payments associated with that Account (which may include but are not limited to the use of your credit card and other payment systems such as PayPal). You agree to maintain accurate, complete, and up-to-date information in your Account, and our Privacy Policy describes how you can keep your personal information up-to-date. It is your sole responsibility to maintain the confidentiality of your Login Information. You agree not to engage in any acts that may compromise the integrity, fair play and/or security of your Account, including but not limited to sharing Login Information or permitting unauthorized access, loss, or theft. If you learn or suspect that your Account has been compromised, please contact us immediately. We also urge you to modify your Login Information to prevent further damage. We will not be responsible to you for any losses or harm you may suffer as a result of an unauthorized person accessing your Account and/or using your Login Information in connection with our Services.

As part of the Services, we offer you the opportunity to play with your friends or other matched opponents who generally align with your overall skill level in-game. These matched opponents may be auto-generated players that look and perform like real people.

You are solely responsible for your interactions with other users of our Services and any other parties with whom you interact through the Services. We reserve the right but have no obligation to become involved with any disputes related to those interactions. You agree to fully cooperate with us to investigate any suspected unlawful, fraudulent or improper activity, including, without limitation, by granting us access to any password-protected portions of your Account as may be required. If you have a dispute with any other user(s), you release us from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or related to such disputes.

We reserve the right to reclaim and/or remove any usernames at our discretion at any time, for any reason. You may have only one Account per game on a supported device.

Suspension and Termination of Account and Services

Without limiting any other remedies, we may suspend, terminate, delete, limit, or modify Accounts or access to the Services or any portions thereof, hold, delay, or remove hosted content, take legal and technical steps to prevent access to the Services, or take other action consistent with these Terms, with or without notice to you, if we suspect or determine, in our sole discretion, that you have failed to comply with any of these Terms or have otherwise engaged in illegal activity or improper use of our Services. This may result in the loss or termination of your Account, information, persona, rankings, benefits, Virtual Items, in-game purchases, or other losses. We are not and will not be held responsible for the loss of any Account, information, persona, rankings, benefits, Virtual Items, in-game purchases, or other losses incurred, and are under no obligation to compensate you therefor.

We reserve the right to stop offering and/or supporting our Services or any portion thereof, including but not limited to any particular game, at any time for any reason. If this does occur, your license to access or use the applicable Services will automatically terminate, and you may lose access to any content that you may have submitted or been in the process of submitting. We reserve the right to terminate any Account that has been inactive for 180 days or more. We are not required to notify you in advance of these actions or to provide you with any refunds, compensation, or any material or non-material benefit for discontinued or terminated Services or losses resulting therefrom.

You may choose to close your Account for any reason and at any time. If you decide to exercise this right, please inform Wolfx Solutions that you wish to close your Account by either:

opening a help ticket directly in-game via the Help section for the applicable game and requesting that your Account be closed; or
emailing [email protected] and requesting that your Account be closed.

You understand that if you close your Account, you may no longer have access to information previously associated with your Account (including, without limitation, your game progress and any Virtual Items associated with your Account).

3. OWNERSHIP

The Services and all rights, title and interest therein are and shall remain the property of Wolfx Solutions or its licensors. This may include without limitation all games, mobile applications, software (including server software), websites, titles, characters, character names or profiles, stories, dialogue, animations, art, concepts, content, audio sounds and effects, musical compositions, visual effects, methods of operation, documentation, moral rights, in-game chat transcripts, all recordings of games and gameplay, and Virtual Items appearing and/or originating in our Services, whether provided, earned or purchased. Neither these Terms nor your use of the Services conveys or grant any rights to you:

(i) in or related to the Services, except for the limited license granted above; or

(ii) to use or reference Wolfx Solutions or its licensors’ company name(s), logos, product and service names, or marks.

You acknowledge and agree that you will have no ownership or other property interest in any Account created in connection with the Services. You further acknowledge and agree that all interest in and rights to any such Account are and will be owned in perpetuity by and solely for the benefit of Wolfx Solutions.

4. USER CONTENT

We may permit you or other users to submit, upload, publish, transmit, or otherwise make available to us materials, data, information, communications, pictures and sounds using the Services (“User Content”). Your User Content remains your property. However, once you make User Content available, you thereby grant to Wolfx Solutions an irrevocable, perpetual, transferable, sublicensable, fully paid-up, royalty-free, worldwide right and license to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, sell, license, sublicense, transfer, lease, transmit, publicly display, publicly perform, provide access to electronically, broadcast, communicate to the public by telecommunication, display, perform, enter into computer memory, and use and practice, in any way, your User Content as well as all modified and derivative works thereof in connection with the Services, including marketing and promotion of the Services, without notice to or consent from you, and without compensation to you or any other person or entity. You further hereby grant to Wolfx Solutions the unconditional, irrevocable right to use and exploit your name, likeness and any additional information or material submitted or transmitted to Wolfx Solutions in connection with any User Content, without any obligation to you. Except as prohibited by law, you waive any rights of attribution and/or any moral rights you may have in your User Content, regardless of whether User Content is altered or changed in any manner.

As a user, you are personally and solely responsible for all information posted and/or sent, transmitted, or provided to others by you in connection with our Services, including but not limited to User Content posted in forums, blogs, and player chat features. Do not use such mediums to share or post information you wish to remain confidential. You represent, warrant, and affirm that your User Content is accurate, that it does not violate any applicable laws or rights of others, that you have the appropriate permissions or rights from any third parties whose information or intellectual property is comprised in the User Content, and that such User Content is free of malware, viruses, adware, spyware or any malicious code. You agree not to submit and/or transmit any User Content that is unlawful, tortious, defamatory, libellous, obscene, threatening, harassing, abusive, violent, hateful, racist, or otherwise objectionable or inappropriate. We do not assume any liability or responsibility for any user behaviour or for monitoring User Content or conduct in connection with the Services. We may, but are not obligated to, review, monitor, reject, deny, or remove User Content, at our sole discretion and at any time and for any reason, without notice to you.

User Content may be processed by us in accordance with our Privacy Policy. Please contact us if you have questions regarding your User Content or Account by either: (i) opening a help ticket directly in-game via the Help section; or (ii) emailing us at privacy@Wolfx Solutions.com.

5. FEES AND PURCHASE TERMS

Any time you purchase virtual currency (including but not limited to virtual cash and other in-game premium currency), virtual in-game items, and any other premium goods or services in connection with our Services (collectively, “Virtual Items”) with real currency (i.e., real world money), Wolfx Solutions grants you a limited, personal, non-transferable, non-sublicensable, revocable license to use such Virtual Items. All purchases and redemptions of such Virtual Items through our Services are final and non-refundable unless otherwise determined by us. Wolfx Solutions may manage, regulate, control, modify or eliminate Virtual Items at any time, with or without notice to you. Wolfx Solutions will have no liability to you or any third party in the event that Wolfx Solutions exercises any such rights.

Virtual Items have no real-world value. Other than as expressly authorized in our Services, you may not sell, redeem or otherwise transfer Virtual Items to any person or entity, including but not limited to Wolfx Solutions, another user or any third party.

You understand that use of the Services may result in charges to you, and you agree to pay all fees and applicable taxes incurred by you or anyone using your Account. Payments will be enabled using the payment method tied to your Account. We may revise the pricing for the goods and services offered through our Services at any time. We may also from time to time provide certain users with offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such offers and discounts unless also made available to you, shall have no bearing on your use of the Services or payments charged to your Account. If you choose to sign up for a subscription or VIP experience in connection with the Services, payments will be enabled in accordance with the terms displayed to you at the point of purchase (and available to you thereafter on the applicable Service(s)). You acknowledge and agree that we are under no obligation to provide you with a refund for any items (including Virtual Items) that are in your Account, for any reason, including but not limited to termination of your Account or when closing your Account, whether such actions are voluntary or involuntary.

If you choose to sign up for a subscription or VIP experience, you will be presented with subscription-specific terms at that time, describing if and when your subscription will automatically renew, for what period of time, and at what cost, until you tell us to cancel it. Those terms will also explain how to cancel a subscription and the time period in which you should do so before you are charged. Those terms will also be available to you after you sign up, including in-game through the Help settings.

6. UPDATES TO OUR SERVICE

You understand that our Service is a developing and evolving one. Wolfx Solutions may require that you accept updates to our Service. While Wolfx Solutions will make all reasonable efforts to inform you of any such updates, you acknowledge and agree that Wolfx Solutions may update our Service, with or without informing or otherwise notifying you. You may need to update third-party software from time to time in order to receive our Service and/or play our games.

7. DISCLAIMER OF WARRANTIES

Without limiting Wolfx Solutions’s liability under Section 8 below, the Services are provided on an “as is” and “as available” basis for your use, with no warranties of any kind, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing or usage of trade. Wolfx Solutions does not warrant that you will be able to access or use our Service at the times or locations of your choosing; that our Services will be of a certain quality or suitability, or will be uninterrupted or error-free; that defects will be corrected; or that our Services are free of viruses or other harmful components.

8. LIMITATION OF LIABILITY AND INDEMNIFICATION

Limitation of Liability

Wolfx Solutions will not be liable to you for any indirect, incidental, consequential, special, exemplary, punitive or other similar damages, including but not limited to loss of revenues, lost profits, lost data or business interruption or other intangible losses (however such losses are qualified), arising out of or relating in any way to these Terms or our Services, whether based on contract, tort or any other legal theory, and whether or not Wolfx Solutions has been advised of the possibility of such damages. Wolfx Solutions will not be liable to you for more than the amount you have paid to Wolfx Solutions in accordance with these Terms in the six (6) months immediately preceding the date on which you first assert a claim. You acknowledge and agree that if you have not paid anything to Wolfx Solutions during such time period, your sole remedy (and Wolfx Solutions’ exclusive liability) for any dispute with Wolfx Solutions is to stop using the Services and to cancel your Account.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above disclaimers and limitations may not apply to you. To the extent that Wolfx Solutions may not, as a matter of applicable law, disclaim any warranty or limit its liability as set forth herein, the scope of such warranty and the extent of Wolfx Solutions’ liability will be the minimum permitted under such applicable law. In particular, nothing in these Terms will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from any negligence or fraud of Wolfx Solutions. This provision shall have no effect on the choice of law provision set forth below.

Indemnification

You agree to indemnify, save, and hold Wolfx Solutions, its affiliated companies, officers, directors, contractors, employees, agents, third-party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, including legal fees and expenses, arising out of or relating to:

your use or misuse of our Services or goods or services obtained in connection therewith;
any breach or violation of these Terms;
our use of your User Content; or
any breach of the representations, warranties, and covenants made by you herein.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. We will use reasonable efforts to notify you of any such matter upon becoming aware of it. You agree that the provisions in this paragraph will survive any termination of your Account(s) or our Services.

9. DISPUTE RESOLUTION

Informal Dispute Resolution

If a dispute arises between you and us, we prefer an amicable resolution to protracted legal battles. To that end, we have created an informal dispute resolution program we believe can resolve most matters. Before initiating any arbitration or court proceeding, you must first exhaust these steps to resolution:

CHECK THE FAQ: You can start your resolution process by reviewing our “Help/FAQ” section for the applicable game or Services. Each “FAQ” section is specific to each game and addresses the most commonly asked questions or concerns players may have, so start there.

IN-GAME SUPPORT: If our FAQs did not resolve the issue, please complete a help ticket in-game, and be sure to clearly state your issue in the ticket. All tickets are reviewed by our player care team, who will work with you to resolve the issue through the inbox message system in your Account. Please bear with us; we may need to research your issue to fully resolve the ticket, and this may require us to ask further questions and engage with you over several communications. Although most issues can be resolved in this way, certain issues may require further escalation, as reasonably determined by us.

ESCALATION: If you’ve followed the above steps, but you feel that the issue remains unresolved after our agents have stated that a matter is closed, please email us at [email protected] and include a reference to the help ticket and specific issue you believe is unresolved. Our player care leads will work with you further to resolve your issue. In some cases, we may address the issue remotely. In others, we may ask to speak with you directly and will arrange a mutual time to discuss your matter. If you provide us with your phone number for this purpose, it will not be used for other purposes.

10. GENERAL PROVISIONS

Severability – You and Wolfx Solutions agree that if any portion of these Terms is found unlawful or unenforceable, in whole or in part, that provision will be ineffective only to the extent of such finding and as to such jurisdiction, without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of these Terms, which will be enforced to the fullest extent of the law.

Choice of Law – If you’re a Canadian resident, these Terms and our relationship will be governed by Ontario and Federal law, without giving effect to its conflicts of laws principles, except as otherwise provided in the Arbitration Agreement. If you reside outside Canada, these Terms and our relationship will be governed by English law, without giving effect to its conflicts of laws principles.

Assignment – Wolfx Solutions may assign or delegate these Terms, in whole or in part, to any person or entity at any time with or without your approval. You may not assign and/or delegate any of the rights or obligations you have under the Terms unless you obtain Wolfx Solutions’ prior written approval. Any such assignment and/or delegation without Wolfx Solutions’ prior written permission is ineffective and in violation of these Terms.

Force Majeure – We will not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including without limitation any failure to perform hereunder due to unforeseen circumstances or causes such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labour or materials.

Supplemental Terms – Supplemental terms may apply to certain Services, such as forums, contests, or loyalty programs (including subscriptions or VIP experiences). Supplemental terms will be disclosed to you in connection with the applicable Service(s). Those supplemental terms are in addition to and shall be deemed a part of the Terms for purposes of the applicable Service(s), and your right to use such features is subject to those supplemental terms.

Entire Agreement – These Terms, including any additional policies and documents referenced in this agreement, are the entire agreement between you and Wolfx Solutions. They supersede all prior understandings between you and Wolfx Solutions, regardless of the medium (oral, written, electronic) and practice (custom, policy, course of business, precedent) by which such understandings were communicated.

No Waiver – Any failure of Wolfx Solutions to enforce any right or provision in these Terms shall not constitute a waiver or relinquishment of such right or provision unless acknowledged and agreed to by us in writing. The express waiver by Wolfx Solutions of any provision, condition, or requirement of these Terms will not constitute a waiver of any future obligation to comply with such provision, condition or requirement. Except as expressly and specifically, outlined in these Terms, no representations, statements, consents, waivers, or other acts or omissions by Wolfx Solutions will be deemed a modification of these Terms or legally binding, unless documented in physical writing, hand signed by both you and a duly appointed officer of Wolfx Solutions.

Notices – We may give notice to you via (i) postings on the Services; (ii) email, telephone, or text message to any email address or phone number connected with your Account; (iii) written communication sent by mail to any address connected with your Account. All notices given by you or required from you under these Terms must be in writing.

Effective Date: Jan 1, 2021